Customer follow-up
Reply to inquiries, follow up on quotes, and keep in touch with customers.
Workflow automation for small businesses
Make the work
run better.
I’m Gabe. I help small businesses respond to customers, follow up on opportunities, and reduce repetitive admin work.
I use technology, AI, and automation where they can make the work easier.
You work directly with me, from the first conversation through setup.
What we build
Practical help for everyday work.
Connected workflows
Move requests, documents, and approvals between the tools your team already uses.
Clear reporting
See your numbers, project updates, and outstanding tasks in one place.
Customer follow-up & automation
Turn more inquiries
into conversations.
Keep customers coming back.
When the day gets busy, it’s easy to miss a call or forget a follow-up. I can help you put a system in place to keep track of both.Busy days make follow-ups easy to miss. I can help you keep track.
For service businesses, real estate teams, dealerships, and other small businesses that depend on timely customer follow-up.For service businesses, real estate teams, dealerships, and other small businesses.
See follow-up in actionMissed-call text-back
Can’t get to the phone? Send a text to let the caller know you’ll get back to them, collect a few details, and remind your team to call back.Text back when you miss a call and collect the details your team needs to respond.
Try this exampleLead follow-up
Keep calls, texts, and website inquiries in one place. Send an initial reply and make sure someone on your team knows who to follow up with.Reply to new inquiries and help your team keep track of who needs a follow-up.
Try this exampleQuote and proposal follow-up
Follow up after sending a quote or proposal. Ask if the customer has questions and let your team know when a call would help. Stop reminders once they reply or make a decision.Check in on unanswered quotes. Stop reminders when the customer replies or makes a decision.
Try this exampleReview requests
Send customers a link to leave an honest review after a service or purchase. Keep track of who has been asked so your team doesn’t have to remember.Ask customers for an honest review after a service or purchase.
Try this exampleCustomer re-engagement
Reach out to past customers who’ve agreed to hear from you. Remind them when service is due or check whether they need help again.Check in with past customers who’ve agreed to hear from you, or remind them when service is due.
Try this exampleAI voice receptionist
Answer incoming calls when your team is busy. Find out what the caller needs, answer common questions, and pass the call to a person when needed.Answer common questions, take a message, and pass calls to your team when needed.
Try this exampleKeep the next appointment on track, too.
Send appointment confirmations, make rescheduling easier, and remind customers when their next service is due.Confirm appointments, make rescheduling easier, and send service reminders.
We can start with the follow-up your team spends the most time chasing. I’ll check what your current tools can do before suggesting anything new.Let’s start with one task and see what your current tools can do.
Book a conversation with GabeExamples of the work
Clearer information.
Better decisions.
These examples are based on reports I’ve prepared. I’ve simplified them and replaced private details with made-up names and numbers.
01 / EXECUTIVE REPORTING
Know what needs attention.
See who has paid, what’s happening on projects, and what needs to happen next.
Weekly briefing
Sample dataFinancial snapshot & next actions
What needs attention this week?
- Invoiced to date
- $600,000
- Collected
- $480,000
- Still outstanding
- $120,000
$50,000 was invoiced more than 30 days ago.
Check payment terms and confirm expected payment dates. Invoice age alone does not mean a payment is overdue.
MONDAY
Follow up on older invoices
Finance lead
WEDNESDAY
Resolve two project approvals
Project lead
02 / BID COMPARISON
Compare more than the price.
Compare what each bid includes and see which questions to ask before choosing.
Bid comparison
Sample dataOffice renovation · 4 proposals
What does each price cover?
Base bids, before scope adjustments
All bars use the same $0–$300,000 scale.
Check the lowest bid first
Contractor A has not confirmed permits or final testing. Resolve those questions before comparing the final prices.
How we work
Let’s start with
one process.
Walk through the work
Show me a task that takes more time than it should. We’ll walk through how you do it today and where it gets stuck.
Agree on the first fix
We’ll agree on what to change, what I’ll deliver, and how we’ll check whether it’s helping.
Put it to work
I’ll build and test it, show your team how to use it, and leave you with clear instructions.
Meet Gabe Orozco
I’ve worked through
the same frustrations.
Gabe Orozco
Founder, Orozco Solutions
My background is in project delivery and business operations. I coordinate teams, track progress, and turn scattered information into clear next steps.
I started Orozco Solutions because I know how much time goes into chasing updates and doing the same tasks by hand. I like figuring out what’s causing the extra work and finding a simpler way to get it done.
You work directly with me. I build the system, help your team get comfortable with it, and leave you with instructions you can come back to.
Clear scope and responsibilities I build and test the system Clear instructions for your team
A useful first conversation
What is taking more time
than it should?
Tell me what’s taking up too much of your day. We’ll spend 30 minutes talking it through and looking for a useful place to start.
Book a conversation with Gabe